I recently placed an order of (7) half dozens as an early birthday present for myself, based on the many glowing reviews and ‘accolades’. When receiving my order, an entire flavor’s half-dozen was missing & many of the cookies were on the over baked side. The Birthday Cake flavor was so well done, the cookies were crumbling & turning to a fine dust in their plastic sleeves. The customer service folks were helpful in getting the missing flavor sent over & upon hearing my feelings on the Birthday Cake flavor, they were kind enough to also include a fresh set of those as well. Unfortunately, once receiving that corrected order, I was still so disappointed. The Birthday Cake cookies were the reason I placed the order in the first place & even the second batch was massively over baked. Crispy cookies are fine, but that isn’t what the cookies look like in photos, nor is it mentioned anywhere in the description. Additionally, the missing flavor had bacon bits in that were so hard, my teeth hurt chewing them. I’ve ended up tossing all the cookies, which is odd for someone who loves desserts as much as I do. Ultimately, this bakery just isn’t for me & I’m seriously regretting investing so much in them rather than trying a sampler to test them first. The second star in the rating is strictly for the ease of the customer service process to get my order corrected.