When can I expect my order to arrive?
We bake our cookies fresh to order, so they will be baked and shipped out fresh. Allow 1-2 business days for order processing until your cookies are shipped. For orders of 2 dozen or less, we ship USPS Priority Mail which takes 1-3 days for delivery. For orders more than 2 dozen, we ship via FedEx Ground which takes 4-5 business days for delivery. For expedited shipping, please call our office for options. 800.591.2571 or email us at email@example.com
I had a cookie flavor a long time ago, why can’t I order it on the website?
We come up with 6 brand new flavors every month. These 6 flavors are only available to order in that specific month. Flavors may reappear occasionally in our local farmer’s markets around San Diego.
Do you ship to APO/FPO addresses?
Yes! We use USPS Priority Mail Services to ship to these addresses.
How big are the cookies?
Our cookies vary in size because of the difference in dough or ingredients. They are 2.5-3” in diameter, 1.5” in height, and 2 ounces of deliciousness!
How do I get your cookies for retail in my store?
We’d love to have our cookies in your store! Please contact firstname.lastname@example.org and one of our sales representatives will be happy to help set up a wholesale account.
I live locally in San Diego and would like to pick up my order instead of having it shipped. How do I do this?
Your orders must be placed 2 business days before the pickup date by calling our store locations in Point Loma or Carlsbad Bressi Ranch, or our customer service line 800.591.257. You can also email email@example.com and we will be able to set it up.
Do you cater to events?
Yes! We cater to large events and corporate gifts. Please contact us at firstname.lastname@example.org.
What is The Cravory and what happened to 410 Degrees?
The Cravory is owned and operated by the same original founders of 410 Degrees. We have the same amazing cookies that have shocked the baking world, but with a brand new name. With over 950 flavors of cookies under its belt, The Cravory was born to focus on both the sweet and savory side of our cookie creations. Whether your craving is sweet or savory, your cookie can find a home at The Cravory.
How can I pay for my order?
You may pay for your order with any of the following payment methods: VISA, Mastercard, Discover, Money Order, personal or business checks. Checks can be made payable to The Cravory.
How are the cookies packaged?
In order to ensure freshness, your cookies are packaged moments after they come out of the oven. Shortly after, they are nestled in a soft bed of crinkle paper to protect them during shipping. We include a flavor menu card to help identify the cookies. All of your cookies arrive in our customized Cravory boxes. We treat all orders as gifts, so there is no pricing or receipt information included.
How are my cookie shipped, and when can I expect them?
In order to deliver you the freshest cookies possible, we ship your order using USPS Priority Mail for orders 2 dozen or less and FedEx Shipping methods for orders more than 2 dozen. The options for shipping methods include: FedEx Ground, 2-Day, 3-Day Express, or Next-Day Shipping. If shipping FedEx Ground, please allow up to 5 business days for the cookies to be delivered. For international shipping outside the US, extra shipping rates may apply. Please call in to order. To choose from these different expedited shipping options, please call our office at 800.591.2571. Please note that we bake Monday through Friday, and order’s placed after 1:00PM on Friday will be baked Monday.
Cookie of the Month Club – Teaser, 1 Dozen, or 2 Dozen Subscriptions & Prepaid
Your subscription order will arrive the same date each month. If you subscribed to a recurring box, your order will be regenerated the same date every month and you will be charged the same date every month. Should you choose to cancel, simply email us with your order number or Billing Name and we would be happy to cancel and remove your information. If you subscribed to a prepaid box, your order will be regenerated the same date every month and arrive the same date every month. Please let us know if you have any questions about your order. You can email us at email@example.com or call our office at 800.591-2571.
Wrong Shipping Address
At The Cravory, we are committed to delivering your cookies with the greatest quality of freshness. Once a gift box leaves The Cravory it is too late to make any adjustments to the delivery address due to the policies of our couriers. If an address is incorrect the gift box will eventually be sent back to The Cravory. If you need to make changes to the delivery address once a gift box has been sent out, The Cravory will be more than happy to bake fresh batch of cookies for your order and resend the gift box to the correct address. This ensures the freshness of the cookies. There is a fee for re-sending the order if the address initially provided was incorrect. Once we have received payment for the replacement gift box, we will ship your new order out to the amended address and you will receive new tracking information. We strive to provide each customer with the freshest and most delicious cookies possible and will work with you to make sure they arrive to the correct location. Pricing for replacement shipments are as follows: 1/2 dozen: $8 1 dozen: $15 2 dozen: $25 Ultimate: $35
How fresh are my cookies?
Our cookies are packaged within hours of coming out of the oven, and will always ship within 24 hours of baking. We take pride in creating only the freshest and highest quality cookies for our customers, and that is why each dough and cookie is created to order.
How long will my cookies last?
In the pursuit of creating the most delicious and decadent cookies, we have made a pledge to cut no corners. Therefore, we do not use any added preservatives of any kind in any of our recipes. You can expect your cookies to taste fresh-out-of-the-oven for up to two weeks if kept in their packaging and out of the sun. To extend the freshness, you can freeze your cookies. They can remain frozen in their heat-sealed packages for up to 3 months. Thaw at room temperature or use the defrost setting in the microwave and they will taste as fresh as the day you froze it.
Can I choose the mix of cookies?
Variety and depth of flavor profiles is very important to us at The Cravory, and we believe that our customers should try as many flavors as possible. Therefore, you have the Cookies of the Month varieties, 1 and 2 dozen options to choose your own flavors, Speciality Mixes in 1 and 2 dozen options, or enjoy the great selection of Ultimate Box. The variety of an ultimate box is offered for those adventurers looking for the ultimate cookie experience. We combine at least 12 different flavors from both our Signature Menu and the newest and most unique cookie creations of the month. The result is a variety box that will please and surprise any cookie lover’s taste buds.
Cookie of the Month Club? Sounds delicious, what is it?
This is a great treat for you or any cookie lover you know. Creating groundbreaking cookie flavors is what we do at The Cravory, and why not share them with the world? You will receive an amazing 6 flavor cookie mix, containing the latest and most delicious creations of the month. You can choose to pay up front or have the monthly balanced charged every month. We have 3 great options-Teaser Box: 6 Cookies, 1 of each flavor One Dozen: 12 Cookies, 2 of each flavor Two Dozen: 24 Cookies, 12 Cookies of the Month, plus 12 Chef’s Choice cookies
How safe is ordering online?
We have taken every precaution to protect your billing information and any private information. We do not store any credit card information, and Authorize.net securely underwrites all transactions. If you are still unsure, we will gladly accept a Money Order or check for your purchase. Please email us at firstname.lastname@example.org and we will be happy to assist you with your mail order.
What if I am not satisfied with my product?
Our primary goal is to deliver you the ultimate cookie experience, and we 100% guarantee your satisfaction. If you are unhappy with any part of your Cravory order, PLEASE e-mail us directly at email@example.com. If we are unable to solve the problem to your satisfaction we will provide you with a full refund of your cookie purchase.
Where can I find the full list of ingredients?
If you wish to see a full its of the ingredients for our cookies, please click here!
I still have more questions!
If you have any additional questions that are not answered here, please contact us by e-mail to firstname.lastname@example.org, and we will get back to you with an answer as soon as possible./p>