The Cookies
Learn more about our cookies, how they’re made and how they’re shipped.

Can I choose the mix of cookies?
Absolutely! We offer a build your own box for those who want to create their own personalized one dozen or two dozen cookie mix. Add any of our signature cookies or try out some of our new monthly flavors!
How are the cookies packaged?
Each cookie is individually packaged moments after they come out of the oven to ensure freshness. They are then nestled into our Cravory signature boxes with a soft bed of crinkle paper to protect them during shipping.
Every cookie box includes a flavor menu, as well as any add-ons selected (greeting cards, etc).
How fresh are the cookies?
Our cookies are packages within hours of coming out of the oven and ship within 24 hours to maintain the highest quality and freshness. We take pride in creating only the freshest and highest quality cookies for our customers, and that is why each dough and cookie is created to order.
How long will my cookies last?
Not only do we strive to make the most unique and delicious cookies out there, but we do it all without adding preservatives to our recipes.
Our cookies will always taste fresh-out-of-the-oven for up to three weeks if they’re kept in their packaging and out of the sun. To extend the freshness of our cookies, check out our post on how to keep your cookies fresh.
Do your cookies contain nuts, dairy, gluten or soy?
All of our cookies contain gluten, aside from our Gluten-Free Chocolate Chip Cookie. However, please note that we do not have a dedicated gluten-free facility.
The same applies to nuts, dairy, and soy. Cookies that might not have these allergens could still contain traces of nuts, dairy or soy. If you have a severe allergy to any of these, we strongly recommend not consuming our cookies.
You can find all information about allergens and nutrition on our cookie pages.
Where can I find the full list of ingredients?
You can find all ingredients used in our recipes on our individual cookie flavor pages.
How do you preserve your cookies if you don’t use preservatives?
We do not add preservatives to our cookies, however, some of the ingredients contain natural preservatives.
All cookies are fresh up to 3 weeks once baked and up to 3 months if you put in the freezer. We recommend placing the cookies in a microwave or oven.
I had a cookie flavor a long time ago, why can’t I order it on the website?
Sounds like you might have tried one of our Cookies of the Month! Each month, we come up with 6 unique new flavors. These flavors are only available for a limited time and normally do not get added to our signatures.
How big are the cookies?
Our cookies vary in size depending on the dough or ingredients used. However, they usually end up being about 2.5-3” in diameter, 1.5” in height and 2 ounces of pure indulgence.
How long is the shelf life of the cookie mix? Is it the same with the bake at home cookies?
Our bake at home mix contains all the dry ingredients that you will need to make delicious home baked cookies. All you have to do is add eggs and butter! The mix has a 12 month shelf life.
Orders
Got concerns about how to place or modify an order? You’ve come to the right place!

How can I modify or cancel my order?
If you need to ever modify or cancel an order, please reach out to us at info@thecravory.com. You can also chat with us here.
Can I order cookies by phone?
Unfortunately, we only accept orders online.
If you have questions or something is not working, please contact us at info@thecravory.com or chat with us here.
If you prefer to visit us in person, you can find our locations here.
What payments methods do you accept?
Our online store accepts credit and debit cards like Visa, Mastercard, Discover, American Express, Diner’s Club and JCB.
We also accept Paypal, Apple Pay, Google Pay, Shop Pay, and Venmo.
What if I’m not satisfied with my order?
Our goal is to always deliver the ultimate gifting cookie experience. If you’re not happy with any part of your order, please email us directly at info@thecravory.com or chat with us here.
Do you cater to events?
Absolutely! We love nothing more than planning a large event, especially weddings! Learn more about how we can help here.
Do you offer corporate gifting?
Corporate gifting is one of our specialties! Not only do we make gifting easy but we can personalize your gifts with our in-house printing shop.
Learn more about our corporate gifting here or reach out to our Corporate Director Collin at collin@thecravory.com.
Shipping
Got questions about how our cookies are shipped, where we deliver or how long shipping takes? We’ve got you.

How are my cookies shipped, and when can I expect them?
To receive your cookies on time, we offer multiple shipping methods including standard, economy and rush shipping. Each shipping rate is calculated based on zip code.
Depending on your location in the US, it could take up to 7 business days for your cookies to arrive. If you choose an arrival date, we will plan to bake/ship so that the cookies arrive on or before the delivery date.
For international shipping outside the US, additional shipping rates may apply. Please call in to order. To choose from these different expedited shipping options, please email us at info@thecravory.com.
Please note that we bake Monday through Friday, and orders placed after 1:00PM on Friday will be baked Monday.
Do you ship to APO/FPO addresses?
We do! We use USPS Priority Mail Services to ship to these addresses, however, it will take a little longer to arrive so please be patient as it travels through the network.
When can I expect my order to arrive?
If you do not choose an arrival date, we will bake/ship immediately the following business day.
Depending on your location in the US, it could take 1-3 business days for your cookies to arrive. If you choose an arrival date, we will plan to bake/ship so that the cookies arrive on or before the delivery date.
We try our best to ship so the cookies arrive on time, however, certain carriers experience delays especially around the holiday season.
I entered the wrong shipping address. What do I do?
You’ve entered the wrong shipping address and your package hasn’t left.
Don’t fret! If you need to make a change to a shipping address simply reach out to us at info@thecravory.com or chat with us here and we’ll fix it right away.
You’ve entered the wrong shipping address and your package has left.
Unfortunately, once a package has left our bakery, it’s too late to make any adjustments. If an address is incorrect, we’ll gladly send out a fresh batch of cookies for a small fee:
- ½ dozen: $8
- 1 dozen: $15
- 2 dozen: $25
- Ultimate Box: $35
Once we’ve received payment for the replacement box, will ship your new order to the new address as quickly as possible.
We want to hear from you!
Still GOT questions for us?
Chat with us below or send us a message and we’ll get back to you as soon as possible.
